Frequently Asked Questions

Check into our FAQ for some frequently asked questions and answers.

Here’s where you can get the help that you need to ensure that your removals and storage experience with us goes smoothly! There are some tips hidden in the answers of this help section and it depends on what you’re looking for when you are thinking of a moving or storage job.

Do my beds need to be dismantled

Our trucks are all equipped with the necessary tools for our removalists to attend to basic dismantling and reassembly of furniture items including: bed headboards and bed frames, shelving, desks, trampolines and other standard residential and office furniture items.

Do you move BBQs

Yes we move BBQ’s. You must remove the gas bottle first. One of your team members can do this for you. Make sure it is clean or has a cover to protect against dirtying any other items in the truck. Unfortunately we can not take gas bottles. A special permit is required to transport gas. If something goes wrong it voids all transit insurance.

What should I do with my paintings

Wrap and protect them with furniture pads, bubble wrap or picture boxes, which we will provide on the day of your move. For best protection, bubble wrap and or picture boxes are best.

When should I empty my fridge or freezer

We normally load your Fridge on towards the end of the job. This ensures the fridge comes off quickly at the drop off. All food must be emptied from the fridge and freezer section. It is a good idea to have an esky available for packing these items on the morning of your move.

I live in a densely populated area, and parking is limited. What should I do

Make sure arrange parking for the truck before your moving day. Inform your neighbors that you need the area clear for the removals truck. Park your cars in the area the night before. If you live within the CBD, parking permits can be obtained from the local council.

What if my relocation does not fit in one load

In some cases, due to circumstances, two trips may be required. If this is the case, and the pick up and drop off addresses are within a short distance from each other, a second load may be required. If you have same day property settlement time constraints or if moving distance is far apart we can provide a second truck.

Is it possible to move during inclement weather

When booking your move, it is not always possible to know what the weather will be doing on Move Day. Often the date of your move is a fixed date and cannot be changed. We understand all that and, while it may be more pleasurable to move on a sunny day, our professional movers are prepared to move during rain, sleet, or extreme heat. They come equipped with supplies to keep your belongings safe from the elements.

It could be difficult for a truck to park outside my home. What should I do

If you live on a busy street with a clearway, please notify us and we will arrange your start time accordingly.

I live in a high rise apartment. How do I ensure we have sole use of the lift during the move

You will need to speak with your building manager to book a time slot for your move. Platinum Removals can assist here to coordinate with the building manager. If the access to the lift is via an underground or covered area, we provide large wide Flat Bed Trolleys to ferry your furniture and boxes between the lift to the truck. This is the most efficient way to carry out these moves.

Both my properties are settling on the same day. When do I book my move

If you know your settlement date, It is important that you secure your Move Day with Platinum Removals as soon as possible. The actual start time of your move can be decided closer to the day as and when you receive the settlement times of the properties. This information is usually available about 7 to 10 days prior to settlement. We try to set the start time as closely as possible to align with the time constraints of the settlements.

How do I know how much packing material to order

When you book your move with us, we can deliver an oversupply of Boxes and packing materials. The delivery is free of charge*. Any boxes that have not been used are taken back on Move Day and are not charged for. At the end of your move, once your unpack is complete, we can collect your used boxes and we provide a partial refund for used boxes.

What can I do to ensure my belongings end up in the correct room

Pick a labeling system and use it consistently. You can either color code your belongings based on the rooms at your destination (bedroom red; living room: blue, etc.) or label the boxes with consistent shorthand to denote their location (DR for dining room, MBR for master bedroom, etc.). If possible, boxes should be labeled on 3 sides. Fragile boxes should be clearly labeled as fragile.

I have a home office. Do I need to empty my filing cabinets

When the cabinets are made of metal, 2-drawer filing cabinets can be left full. The top two drawers of a 4-drawer cabinet need to be emptied. All lateral file cabinets need to be completely emptied. All drawers need to be emptied in wood cabinets.

What do I need to do to prepare my appliances for the move

Your moving crew will wrap your large appliances in moving blankets to protect them on the truck. For maximum protection, request blanket wrapping followed by shrink wrapping prior to lifting. Ensure that your fridge, dishwasher, microwave, and washing machine are empty. Trained removalists are not electricians or plumbers – you need to arrange for the disconnection your washer, and refrigerator from any electric, water or gas connection. Professional installation of entertainment systems can be carried out by All small appliances should be packed in boxes prior to moving, preferably encased in a layer of bubble wrap first for best protection.

Can my pot plants be moved

Yes, we do move pot plants, however, we cannot ensure the safe transport of live plants, which can be traumatized by motion, temperature extremes, or the time in the moving truck. Plants cannot be stored. To make the plants easier to transport, try not to water them for a few days prior.

I would like to keep costs down by having a family member or friend assist with the move. Is this possible

As most of our moves are charged by the hour, there are many ways in which you can keep your costs down.

I am having difficulty arranging transportation for the moving day. Can I ride in the truck with the movers

Unfortunately we cannot transport customers for liability reasons. You may wish to arrange a ride with a friend or a taxi cab service on move day.
Do the movers take time off for lunch” open=”no”] Do I need to provide lunch for them” open=”no”]
Moving is a physically taxing job and the crew needs time to eat and drink during the day. On an hourly rate local move, any time that they spend eating lunch will be deducted from your bill. As for providing snacks or liquid refreshments, it is certainly not required, though it is very much appreciated by the crews. On extremely hot days, the crews may require extra liquid replenishment. Please ensure that there is an accessible water source on your premises. Having the crew stay in your home for lunch may also make for a slightly shorter move day, as they will be able to eliminate time getting to and from a local eatery.

We know that sometimes a removals and storage job may not be as straightforward as things seem – in fact, we know for a fact that every single job we do is special and different! We want to give you the answers and solution that will help you to be confident that everything will go alright! The more communication between you and our people, the easier and better the job will go! SO read on and find out the answers to some of the more commonly asked questions here.

If you find that we haven’t answered YOUR question, please call for assistance on 1300 634 859 and we’ll give you the help you’re looking for!